Who we are

This policy is issued by Miragemall Ltd, trading as Mirage Seller Solutions (“we,” “us,” “our”). We act as the data controller for the personal information described in this policy, collected in connection with our eBay seller services delivered to clients in Germany, the United Kingdom, the United States, and Australia.

What information we collect

Depending on which service you engage, we may collect:

• Identity information — full name, date of birth, government ID, proof of address
• Business information — company registration, VAT/tax ID, business bank details
• Account information — eBay username, store details, listing and sales history, suspension notices
• Contact information — email address, phone number, mailing address
• Communications — messages, emails, and call notes exchanged with our team
• Sourcing preferences — product categories, supplier contacts, and order volume estimates

How we use your information

• To set up, verify, and configure your eBay seller account
• To manage listings, orders, and account health on your behalf
• To prepare and submit reinstatement appeals with eBay
• To identify and vet product sourcing and dropshipping suppliers
• To communicate with you about your case, invoices, or account status
• To meet legal and tax obligations in the country where the service is delivered

Legal basis for processing (UK & EU clients)

For clients in Germany and the UK, we process personal data under the UK GDPR and EU GDPR on the following bases: performance of a contract (delivering the service you’ve engaged us for), legitimate interest (improving our service and preventing fraud), and consent where required (such as optional marketing communications, which you can withdraw at any time).

Who we share your information with

We do not sell your personal data. We share information only where necessary to deliver our services, including with:

• eBay Inc. and its regional marketplaces, to set up, manage, or appeal your account
• PayPal and other payment processors, where relevant to your account or payouts
• Verified product suppliers, limited to what’s needed to fulfil a sourcing request
• Professional advisors (accountants, legal counsel) where required to support your case
• Regulators or authorities, only where we are legally required to disclose information

International data transfers

Because we operate across Germany, the UK, the USA, and Australia, your data may be transferred and processed outside your home country — for example, from the EU/UK to the USA or Australia. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms recognized under applicable data protection law.

How long we keep your data

We retain personal data only as long as necessary to deliver the service, satisfy legal or tax record-keeping obligations, and resolve any disputes. Reinstatement case files and identity documents are typically retained for the duration of the engagement plus a limited period afterward, after which they are securely deleted or anonymized.

Your rights over your data

Your specific rights depend on where you’re located:

To exercise any of these rights, contact us using the details in §11 below. We’ll respond within the timeframe required by the applicable law in your region.

Cookies and website analytics

Our website may use essential cookies to function correctly, and analytics cookies to understand how visitors use the site. Analytics cookies are only set with your consent where required by law. You can control or disable cookies through your browser settings at any time.

How we protect your data

We use reasonable technical and organizational measures — including restricted access, secure storage, and confidentiality agreements with staff — to protect your information. No method of transmission or storage is completely secure, and we encourage you to also safeguard any credentials or documents you share with us.

Changes to this policy

We may update this Privacy Policy as our services, or applicable law, evolve. The version published on this page at the time of your engagement applies to that engagement. Material changes will be reflected in the “Last Updated” date above.

Questions or data requests

For privacy questions or to exercise your data rights, contact support@miragesellersolutions.com. For active case-related data, you may also reach reinstatement@miragesellersolutions.com.